Customer Education
Documentation freshness, findability, and the certification program.
Customer Education is an old pain. Docs are showing their age and our certification program needs an overhaul. The goal here is automated systems that keep docs fresh and surface the ones most in need of review, plus a credential path that eases onboarding for new customers.
Docs traffic
GA4 · Pantheon Documentation · 2026-07-25 → 2026-08-24
Readers2,986
Pageviews10,475
Engagement rate45.5%
Returning readers26.5%
Avg engagement / reader74.1s
Readers per day
How readers arrive — sessions by channel
3,088
2,752
481
129
106
Most-read pages
/569 views · 271 readers
/guides/global-cdn/next-gen-global-cdn393 views · 206 readers
/ssh-keys299 views · 207 readers
/search296 views · 159 readers
/release-notes/1218 views · 118 readers
/core-updates204 views · 144 readers
/wordpress-known-issues178 views · 94 readers
/guides/git/faq-git171 views · 138 readers
Year-to-date matches the trailing window, which means GA4’s data-retention setting is shorter than the year — raise Admin → Data Settings → Data Retention to 14 months for a real YTD figure.
Documentation & findability
pantheon-systems/documentation
PRs merged · YTD294
Issues opened · closed · YTD64 · 38
Docs reviewed (fresh / total)549 / 895 (61.3%)
346 stale (not reviewed in 12mo)
2026-07-25 → 2026-08-24
Searches1,098
Click-through rate37.8%
Avg click position (ACP)2.55
Avg click position — trailing 30-day window, per run — lower = results found sooner
Top searches — average click position (last 30 days — which specific queries surface results high vs. deep)
| Search phrase | Searches | CTR | Avg click position |
|---|---|---|---|
| terminus | 87 | 77.5% | 2.46 |
| pantheon.yml | 47 | 23.7% | 6.00 |
| logs | 41 | 86.4% | 2.35 |
| agcdn | 38 | 90.0% | 2.53 |
| wordpress | 30 | 25.0% | 1.63 |
| gcdn | 28 | 100.0% | 1.15 |
| autopilot | 22 | 100.0% | 2.75 |
| backup | 22 | 100.0% | 2.57 |
| support policy | 19 | 0.0% | 0.00 |
| ssh | 19 | 90.0% | 1.71 |
| create new site | 18 | 12.5% | 2.50 |
| redis | 17 | 70.0% | 2.92 |
| composer | 16 | 60.0% | 2.11 |
| sftp | 16 | 100.0% | 3.50 |
| redirect | 15 | 87.5% | 2.60 |
Documentation quality & reach
Siteimprove — docs.pantheon.io
78.2
+0.6 vs industry
▼ 4.06 · 30d
Quality assurance
70.4
+0.7 vs industry
▼ 16.39 · 30d
Accessibility
82.4
−0.0 vs industry
▲ 1.70 · 30d
81.8
+0.6 vs industry
▲ 2.51 · 30d
11,415Siteimprove visits · last 30 days▲ 4.62%
Scores over time — per collector run
DCI78.21
Quality assurance70.43
Accessibility82.39
SEO81.82
As of Aug 24, 2026 · scores are current-state (trailing), benchmarked to industry peers (lower-than-benchmark shows red). Visits here are Siteimprove’s own measure and will not match GA4’s reader count above — different bot filtering and session models. GA4 is the headline traffic figure; this series is context for the quality scores.
Certifications
Passed credentials (WebOps) — trajectory by year
Passed · all-time207
Passed · YTD6